Shipping
Shipping inside the UK:
· All orders are typically shipped within 3 business days of payment unless there is a complication with your order, in which case you will be notified.
· For all UK orders on our first launch the shipping cost will be covered by ourselves with a small 99p fee to cover packaging.
· Please allow for 10 business days for processing time during/after holidays, sales or special events.
· We do not guarantee arrival of shipments in time for any public holidays.
Domestic Shipping Options (within the UK):
· Royal Mail Tracked 24 and Tracked 48
International Shipping (outside UK):
· We are now offering a reduced international shipping fee of only £4.00 on all orders. This will run for the first month from our launch date and will end on the 1st of October 2021.
· we estimate International deliveries to take 3-10 business days to most countries, however this will vary.
· Customs, duty and VAT charges may apply depending on the destination country.
· Deliveries may be delayed due to Customs clearance that does not adhere to any time frame and can prolong delivery.
· It is not uncommon for Customs agencies to take beyond 30 days to process some shipments, especially during high volume seasons like holidays.
· No refunds or returns will be accepted for Customs fees paid or refusal of the package by not accepting Customs fees.
· International orders will not be refunded for prolonged shipping as a result of Customs processing or delivery issues. The delivery and customs processing time varies and is unavoidable.
· International shipments are only able to file a lost package claim 120 days after shipment.
Defected Goods
All of the Union Jacked products we produce go through stringent quality control process; we expect our products to live up to the highest standards and guarantee our products against manufacturing defects, because of this we offer a full 60-day guarantee with all products and will exchange anything defective free of charge.
If there are any issues with your Union Jacked product or it doesn’t live up to your quality expectations, please feel free to contact us at Unionjackedhelp@gmail.com and include your order number, name and delivery postcode.
Shipping and returns
Return Policy
· We will happily accept returns for both refunds and exchanges!
o Exchange requests can only be made for the same item in its ordered colour but in different/same sizes.
o If your exchange request is not available due to stock restrictions , a refund will be issued instead.
· Items must be unwashed and not put through a dryer.
· Items with excessive wrinkling are subject to denial.
· Items covered in animal/human hair are subject to denial.
· Items with strong odours or smell like smoke, cologne, detergent, etc will not be accepted
· If tags were attached when you received the item, please keep them attached and return any extras that were also present in the package.
· At this time, we do not offer prepaid return labels, however this is something we are working on.
· If you are returning your entire order, please note that the original shipping costs are not refunded.
· If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.